The program aims to provide knowledge about importance of customer and to motivate staff for better performance in delivering excellent service. This program will help participants to make familiar about the expectations of the customer. The program aims to equip participants with sound knowledge on providing excellent service.
Completed Programmes
The workshop will focus on developing conceptual skills of staff working in the Cash Area as well as provide a holistic environment for staff to clear up issues being faced on a day to day basis in their work place. The major aim of this Training Program is to make the participants aware about the theoretical as well as practical aspects of Cash Management. The Program is intended to equip the participants with knowledge so at to enable them to conduct their day to day operations independently.
The banking & financial institutions in Nepal has seen exponential growth. The competitive market has stretched the limits of customer numbers. To tackle these issues, excellent customer service and innovative marketing of one’s banking products becomes essential.With this in mind NBI brings to you “Customer Relationship Management”. This program aims to deliver the best course content with consultation with the industry experts.
We are pleased to announce the program on "Introduction to Secured Transaction Act 2063 & effective implementation of the Secured Transactions Registry" for the first time to be facilitated by Mr. Gandhi Pandit Attorney at Law, LL.M Colombia University and MCL from University of Delhi and Mr. Raju Man Singh Malla, M.A. B.L., Post Graduate Diploma in International Law from University of London, Former Secretary of Government of Nepal.
Inventory Management involves responsibilities for maintaining inventory, audit of parts, supplies, materials and equipment. It is more than knowing what products are in stock and in what quantity. Inventory managers responsibility includes knowing what to stock, how to position and present each product, and how to replenish inventory. Forecasting product trends and understanding current inventory management technology are also important.
The banks and financial institutions have been experiencing considerable difficulties in recovering bad debts over the years caused negative impact upon banks' profit. Keeping in view, we are pleased to offer program on debt recovery. The program will focus on how to tackle difficult customers, create win-win situation and minimize the risk.
Banking industry in Nepal has rapidly grown in last decade. With the growth and expansion the industry has faced acute shortage of skill amongst its existing pool of human capital. Lack of proper curricula, untrained trainers and absence of training knowhow in the industry led to huge knowledge gap within its human capital. To address this NBI ran industry wide survey and rounds of meetings with top executives, HR heads and regulators.
The Training workshop will be supported with various Activities
· Beliefs that can Kill (a look at irrational thinking in workplace)
· Capturing a daydream (creativity and relaxation)
· Anti-Boredom Game (positive planning for slow times)
· The Nirvana Room (low stress workplace)
· Reach the Sky (stretching)
· Ready Set Sit (Power of relaxation posture)
With the issuance of notice from the Nepal Rastra Bank (NRB) lifting the ban on circulation of Indian currency notes of 500 and 1000 rupee, the banks now needs to be more cautious towards the inflow of the fake currency notes. This program has been designed in order to prevent unauthorized trading of such counterfeit notes.
NBI is pleased to announce one day program on Anti Money Laundering / Combating the Financing of Terrorism based on recent law passed in June 2014 in the national and international context. Program takeaways includes Theoretical, Legal and Practical aspects such as understanding how a BFI can take business and AML/CFT together with compliance, how a BFI can best implement the newly amended but rigorous laws with limited resources, understanding how AML/CFT policies and procedures are developed for the institution, and so on.
David Lim knows something about leadership, motivation, and overcoming obstacles.
In 1998, he made history as leader of the 1st Singapore Mt Everest Expedition. The landmark climb captured the nation’s imagination about the art of the possible, and ignited the need for calculated risk-taking, courage and imagination in the flat, tropical island nation of Singapore.
Upon completion of this program, participants will be able to:
· Ensure compliance with deprived sector regulations when taking and evaluating credit requests and closing consumer loans
· Increase lending efficiency with applying strategic decision techniques
· Assess the strength of repayment sources, and threats
· Knowing the business properly, sector and segment of business
Nepal has long been known as a remittance-based economy. Had migrant workers employed in Gulf countries and Malaysia, among others, not sent money to the country, the domestic economy would have collapsed long ago, so goes the saying by the country’s renowned economists. But what is little known is that foreigners working in Nepal are also sending money abroad. And the size of funds that they are remitting home is increasing day by day. In the recent years many banks and financial institutions are offering Money transfers and this business has grown in to huge business.
The program aims to equip participants who want to learn what it takes to Lead effectively as a Supervisor. Upon the completion of the course the participants will gain knowledge and skills that are very essential to be efficient in their field of work. Participants will be able to:
- Analyze the reasons why people work and recognize the implications for motivation and performance in the work place.
- Recognize the symptoms
- Apply the principles of quality management of work space to improve staff motivation.
NBI is pleased to announce "Credit Risk and Relationship Management". Upon the completion of the course the participants will gain knowledge and skills that are very essential to be efficient in their field of work. The participants will be able to understanding the concepts of credit, structuring of the loans, writing of credit proposal, credit Administration and NPA Management.