Customer Service is drawing more attentions worldwide than ever before. Being customer centric and providing service excellence is becoming a significant advantage and performance differentiator for both private and public organizations alike, as it helps business to win clients in an extremely competitive environment and also facilitates cost saving.
Economic growth of an emerging economy and developing country critically depends on the health and spread of banking industry. Banks being companies are run by their respective boards. As major decisions, including strategic business decisions, are taken by these boards, it is imperative that the boards are well constituted so as to reflect the various stakeholders and the business that they support. While the central bank and monetary authority is charged with the responsibility of ensuring a healthy banking system, it’s the board members of th
It is noteworthy to mention that Bank employees especially in Nepal, (besides the core liability team), do not realize and accept that it is everyone’s business to pull in money to the organization for further business opportunities. A shift in job rotation from any department to liability is often considered trivial and reluctance in attitude can be witnessed more often than compared to change in job duties in other functions. This culture in our banking industry is prominent and requires a revolution in the way deposit marketing is viewed. It is time to ale
Bankers have to deal with numbers whether while accepting cash or making payment of cheques or analysing the credit proposals or carrying out any other activities. In many areas the software installed by the BFIs helps the staffs to get their job quickly and accurately.
Sale is a lifeline of any business. To acquire, engage, delight and retain customers for sustainability of business are some of the core functions of a sales team which is a skill requiring persistent training for learning, unlearning and relearning of right skills for Effective Sales.
Even faking a smile at customers has become hard in today’s hectic banking sector. This program teaches the participants how to bring changes in one’s behaviors and thinking so that customers become their biggest fans. Happier ones’ customers are, the more secure ones’ career becomes, is the main message this program imparts.
