Soft Skill
Customer Relationship Management
Customer Service from Heart @ Dhangadhi
Even faking a smile at customers has become hard in today’s hectic banking sector. This program teaches the participants how to bring changes in one’s behaviors and thinking so that customers become their biggest fans. Happier ones’ customers are, the more secure ones’ career becomes, is the main message this program imparts.
Building & Leading High Impact Teams
One of the factors that affects the productivity and performance of organizations is the quality of teams that they are able to create. Since we are living in a world of interdependence and organizations not being an exception to it, it is important to invest time and energy towards building teams. After a team is built, there has to be the competence of leading them towards desired goals. Once the culture of effective team work is created, it becomes easy to leverage human potential.
Train the Trainer
Many companies are very specific on how they want their employees trained; therefore developing the internal trainers seems the most feasible option. Trainers create lasting impressions on the employees, instilling in them their company’s values and expectations, as well as ensuring that employees have the necessary skills set to succeed. The Train the Trainer module is designed to give the prospective trainer the experience of teaching the material and transferring their knowledge into useful outcomes, before "going live."
Negotiation Skills @ Phidim
Negotiation is an integral part of creating value for the organization. Your success depends on your personal skills as a negotiator, whether you are seeking resources for your project or team, deciding on a new hire’s salary, or inking a high-stakes deal for your company.
Negotiation Skills @ Birtamod
Negotiation is an integral part of creating value for the organization. Your success depends on your personal skills as a negotiator, whether you are seeking resources for your project or team, deciding on a new hire’s salary, or inking a high-stakes deal for your company.
Retail Product - Cross Selling & Bundling
Advanced Excel @ Itahari
Microsoft (MS) Excel (a.k.a. Spreadsheet) software has become an essential part of virtually all the business organizations in the globe. MS Excel is by far the world's most popular spreadsheet program and is useful for everything from maintaining simple household budgets to building experienced financial models or designing complex dashboards.
Customer Service & Sales Techniques @ Taplejung
Customer Service is drawing more attentions worldwide than ever before. Being customer centric and providing service excellence is becoming a significant advantage and performance differentiator for both private and public organizations alike, as it helps business to win clients in an extremely competitive environment and also facilitates cost saving.
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