Soft Skill
Management Development Program (16th Batch, 1st Module)
The present age of business is extremely competitive and the only tool for survival is adaptability which comes through constant change. Vested deeply in leadership styles, culture and communication, successful change is vital and yet hard to describe. The role of human resource as an active partner, focusing on the com-pany's vision and ensuring open communication channels is fundamental for change in the organization. Change in any organization may be a result of a combination of elements; social, cultural, economic and/or environmental.
Sales and Selling Skills for Bankers
Sale is a lifeline of any business. To acquire, engage, delight and retain customers for sustainability of business are some of the core functions of a sales team which is a skill requiring persistent training for learning, unlearning and relearning of right skills for Effective Sales.
Customer Service Excellence from Heart
Even faking a smile at customers has become hard in today’s hectic banking sector. This program teaches the participants how to bring changes in one’s behaviors and thinking so that customers become their biggest fans. Happier ones’ customers are, the more secure ones’ career becomes, is the main message this program imparts.